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Refund policy

Refund Policy for Azab Rentals

Last Updated: May 16, 2024

At Azab Rentals, we strive to provide our customers with the best possible car rental experience. We understand that plans can change, and we are committed to offering a fair and transparent refund policy. Please read the following policy carefully to understand your rights and obligations regarding refunds.

1. Cancellation Policy

  • Standard Rentals:
    • Cancellation 48 hours or more before the rental start date: Full refund.
    • No deposit refund if canceled one week prior to the scheduled pick up.
    • Cancellation between 24 to 48 hours before the rental start date: 50% refund of the total rental amount.
    • Cancellation less than 24 hours before the rental start date: No refund.
  • Special Offers and Discounts:
    • Bookings made under special offers, discounts, or promotional rates are non-refundable.

2. No-Show Policy

  • If you fail to pick up the rental car at the scheduled time and date without prior notice (no-show), no refund will be issued.

3. Early Return Policy

  • If you return the rental car before the end of the agreed rental period, no refund will be provided for the unused rental days.

4. Late Return Policy

  • If you return the rental car later than the agreed return time, additional charges may apply. These charges will be specified in your rental agreement.

5. Modification Policy

  • Modifying Rental Dates:
    • If you need to modify your rental dates, please contact us at least 48 hours before the rental start date. We will do our best to accommodate your request. Changes are subject to availability and may result in rate adjustments.
  • Changing Vehicle Type:
    • Changes to the vehicle type are subject to availability and may result in rate adjustments. Please contact us as soon as possible to request a change.

6. Force Majeure

  • In the event of unforeseen circumstances such as natural disasters, severe weather conditions, or other events beyond our control, we may need to cancel your reservation. In such cases, you will receive a full refund.

7. Refund Process

  • Refunds will be processed to the original payment method within 7-10 business days after the cancellation request is approved.
  • For any issues related to refunds, please contact our customer service team at [insert contact email or phone number].

8. Contact Us

  • If you have any questions or concerns about our refund policy, please do not hesitate to contact us: info@azabrentals.com or by phone at 662-809-2373.

9. Policy Changes

  • Azab Rentals reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our terms and conditions.

Thank you for choosing Azab Rentals. We appreciate your business and look forward to serving you.